How do I report a bug?

Use the Report a Bug button and include steps to reproduce, your device model, OS version, and when it happens.

I made a purchase but didn't receive the item.

Send us your store receipt and Player ID (if shown in-game). Purchases are processed by Google/Apple; we will help verify and restore.

Game crashes or won't start.

Please clear cache (Android), reinstall the app, and make sure you're on the latest version. If it persists, email us with device logs or screenshots.

How to request a refund?

Refunds are handled by the store. Use Apple's reportaproblem.apple.com or Google Play's refund request page.

How do I delete my data or account?

Email contact@wornox.com with the subject 'Data Deletion Request' and include your platform, app name, and any User ID shown in-game.

Do you show personalized ads?

Depending on your region and settings, you may see personalized or non-personalized ads. You can change consent in the in-app Privacy/Settings screen where available.

Wornox Games

Help Center • Wornox Games

Support

Support: support@wornox.com Android & iOS Policy: Privacy • Terms

Find quick answers, troubleshoot issues, or contact us directly. To speed things up, include your device model, OS version, app name/version, and steps to reproduce.

Report a Bug

Crashes, freezes, performance, missing items, visual glitches.

Email Support

Purchase Issues

Didn't receive an item, duplicate charge, trial questions.

Email Support Refund guide

Cloud Save & Progress

Progress missing after reinstall or device change.

Email Support

Ads & Privacy

Consent, personalized ads, data access or deletion.

Email Support Privacy Policy

Feedback & Ideas

Suggest new features, balance tweaks, or report localization issues.

Share Feedback

Press & Business

Media inquiries, partnerships, publishing, licensing.

Contact

FAQ

Tap to expand

Android: game crashes or won't launch

Update the app via Google Play and restart your device.
Clear cache: Settings ▸ Apps ▸ [Game] ▸ Storage ▸ Clear cache (don't Clear Data unless needed).
Free space: keep at least 1–2 GB free. Low storage can cause crashes.
Reinstall and reopen. If it persists, email us with your device model, OS version, and steps to reproduce.

iOS: app stuck or freezes

Force close the app and restart your iPhone/iPad.
Check the App Store for updates.
Ensure you have sufficient free storage and good network connection.
If it continues, email us with screenshots and your iOS version.

I paid but didn't receive my item

Most purchases arrive within a few minutes. If not:

Send us your store receipt (Google/Apple) and your in‑game Player ID if shown.
We'll verify the transaction and restore the missing content where applicable.

How do I request a refund?

Refunds are handled by your app store:

If the store asks for developer confirmation, email us with your receipt and we'll review.

How can I delete my data or account?

Email contact@wornox.com with subject Data Deletion Request, including the app name, platform, country/region, and any user/Player ID shown in‑game. See our Privacy Policy for details.

Can I turn off personalized ads?

Yes, depending on platform/region. Use the game's Privacy/Settings screen where available. On iOS you can manage tracking under Settings ▸ Privacy & Security ▸ Tracking. On Android/iOS, you can reset/limit your advertising ID in system settings.

Contact us

We usually reply by email

Email

support@wornox.com

General: contact@wornox.com

Attach screenshots/video if possible. Include: app name & version, device model, OS version, steps to reproduce, and time of issue.

What to include

App: title + version/build
Device: model + RAM/storage free
OS: Android/iOS version
Network: Wi‑Fi / Mobile
Steps: how to reproduce the issue
Receipts (for purchases)

Privacy note: we use your data only to handle your request. See Privacy Policy.

↑